Thank you for shopping with The Luxurium, your premier destination for exquisite beauty & fragrance products. We are dedicated to providing you with the highest quality products and services. In line with our commitment to hygiene and safety, please take note of our Returns Policy below:
1. Hygiene and Safety Precautions:
Due to the nature of beauty and personal care products, we prioritise the health and safety of our customers. We cannot accept returns or exchanges for any items. This policy is in place to ensure the hygiene and integrity of all products.
2. Damaged or Defective Items:
If you receive a product that is damaged during shipping or is found to be defective, please contact our Customer Support team within 48 hours of receiving your order. We will be happy to assist you in resolving the issue. Please provide clear photographs of the damaged or defective product, as well as your order number, when reaching out to us.
3. Order Discrepancies:
If you have received the incorrect item in your order, kindly notify us within 72 hours of receiving your package. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect product.
4. Refunds and Exchanges:
As stated earlier, we do not offer returns or exchanges for reasons related to hygiene. Therefore, we do not provide refunds or exchanges. If you have received a damaged or defective item, we will either replace the item or offer store credit, based on your preference.
5. Cancellation Policy:
You may cancel your order before it is shipped. Once the order has been dispatched, it cannot be cancelled. To cancel an order, please contact our Customer Support team as soon as possible with your order details.
6. Contact Information:
If you have any questions or concerns about our Returns Policy, please feel free to contact our Customer Support team:
Email: support@theluxurium.com
7. Policy Updates:
Please note that our Returns Policy is subject to change without prior notice. Any revisions to the policy will be updated on our website.
At The Luxurium, we are dedicated to providing you with an exceptional shopping experience. We appreciate your understanding of our Returns Policy, which is designed to uphold the highest standards of hygiene and safety in the beauty industry.
Thank you for choosing The Luxurium for your beauty needs.
