Help & FAQs


How can I place an order?

Placing an order is simple! Browse our website, select the products you want, add them to your bag, and proceed to checkout. Follow the prompts to provide shipping and payment information.

Can I cancel or modify an order after it's been placed?

We process orders quickly, but if you need to make changes, please get in touch with us as soon as possible by sending an e-mail to We'll do our best to accommodate your request, but depending on the order status, it may not always be possible.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient transactions.

Is my payment information secure?

Yes, we prioritise the security of your payment information. Our website uses encrypted connections (SSL) to ensure that your data remains private and protected.

Are your products authentic?

Yes, all our products are 100% authentic. We source them directly from reputable brands and distributors.

How can I contact customer support?

Our customer support team is here to assist you. You can reach out to us via the contact form on our website below, or you can email us at We strive to respond to all inquiries within 24 hours.


Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery time of your order.

What countries do you ship to?

We currently ship to the United Kingdom. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

What is your return policy?

In order to uphold the highest standards of hygiene and safety. We offer 30-day returns or exchanges.

What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact our customer support team immediately at We will assist you in arranging a return or exchange and ensure that you receive the correct items in good condition.

How long does it take to get a refund?

We aim to process the refund as soon as possible usually take between three and seven days but it can take up to 30 days depending on the merchant.

Offers & Rewards

Are there any promotions or discounts available?

Yes, we regularly offer promotions, discounts, and special deals. Check our website and subscribe to our newsletter to stay updated on the latest offers.

How can I stay informed about new products and arrivals?

To stay updated on new products, arrivals, and special offers, you can subscribe to our newsletter and follow us on our social media platforms.

How do I redeem a coupon code?

During the checkout process, you'll have the option to apply a coupon code. Simply enter the code in the designated field, and the discount will be applied to your order.

Can I create an account on your website?

Yes, creating an account is easy and comes with benefits like easier order tracking, faster checkout, and access to your order history. You can create an account during the checkout process or by visiting the "My Account" section on our website.

Can I earn rewards for referring friends?

Yes, we offer a referral program that allows you to earn rewards by referring friends and family to our online shop. Your friends will also receive a special discount when they make their first purchase.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.